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Customer Care

Returns and Refunds

At Peter Christian, we want you to be completely happy with your purchase. If you wish to return an item for any reason, this page explains how to do so.

Our Returns Policy

All items being returned or exchanged must be in "as-new" condition unworn and with their original packaging (this excludes items that are faulty). No charge will be made for items returned in faulty condition.

  • Items must be returned within 30 days, in perfect, unworn condition and in their original packaging with labels still attached. Items that are not returned in the same condition will be returned back to you at your cost

  • Customers that have been identified as 'serial returners' (returned 70%+ of items in 3 or more orders) may be liable to a restocking fee of 20% of the value of the items returned.

  • Items returned outside the returns window will only be accepted at our discretion. If accepted, they will be subject to a restocking fee of 20% of the item's value.

For returns from countries outside the UK (incl. Channel Islands), you are liable for the cost of postage (see our International Returns section below). All orders made on this website are subject to the terms and conditions set out on this website.

Customers in the US must use our dedicated US website when making purchases in order to benefit from FREE exchanges.

We cannot offer refunds or exchanges on:

  • Items that have been worn or used

  • Underwear, socks or swimwear

  • Items that have been altered, including items we altered specifically for you

If you return an item to us for refund, it can take up to 7 days from the day we receive the item to process your refund.

If an item is faulty or you are unsure whether an item is eligible for return please call our customer care team on 01273 492 287 (Monday–Friday 9am–5pm) or email us at: [email protected]

Commercial orders for Wedding, Film or other entities are subject to a return fee of 20% of the value of the returned items.

How to return or exchange an item

Our No-Quibble Money-Back Guarantee means we will exchange your item or refund your purchase price subject to items being unworn, in perfect condition, with their original packaging, and returned within 30 days.

We work with a returns partner to offer a hassle-free returns process. You can choose from a range of convenient return options, including Royal Mail, DHL, DPD, and InPost lockers. Returns and exchanges via Royal Mail are free, while other options may incur a fee.

Simply follow the instructions provided with your order to generate a returns label and select your preferred method. You can use the box or mailbag that your item was sent in for ease of returns.

To initiate a return or exchange, please go to: https://peterchristian.returns.international/ and follow these 4 easy steps:

  1. Enter your details; this will include your returns order number and your postcode or email address (if you have placed your order online, your returns number will be on your invoice above the list of items ordered, or on the confirmation email sent when you placed your order).

  2. Print your pre-paid smart label at home or download the QR code onto your mobile device to print in store.

  3. Please include your invoice in your parcel. If possible, re-use the mailing bag or box that your order came in. Please ensure the parcel is securely sealed with strong tape. DO NOT use staples as they may damage the garments inside.

  4. Attach your smart label to your package and complete the return within 7 days. You will be given a receipt with a tracking number. Please keep this safe until your return/exchange has been processed.

If you require any help with this process, please call us on 01273 492 287 or email: [email protected]

In need of a new returns and exchanges form? Download a replacement here

Exchanges

For exchange items, as long as the requested replacement is in stock, dispatch will normally be within 2 to 3 days from when the return is received. If the exchange item requires alteration it may require a further 3 working days. Please allow 5 working days for dispatch during busy periods. If the requested item is out of stock, it will be sent out to you as soon as we receive more stock.

Most exchanges will not require us to renew payment details, but if your exchange order EXCEEDS the value of the items returned, we will issue a refund and your exchange will be processed as a new order (no additional postage charged).

Refunds

When returning your item, the way you originally paid for the purchase will determine how you will be refunded. It can take up to 7 days from the day we receive the item to process your refund.

Credit/Debit card

If you paid by credit or debit card, we will refund the same card originally used to place and pay for the order.

PayPal

If you paid for your order with PayPal we will refund into your PayPal account.

Cheques

Refunds of orders by cheque will be refunded by cheque, but these are done fortnightly so may take a little longer.

International Returns (incl. Channel Islands)

The information in this section is supplemental to that stated in the preceding sections and pertains to returns from all non-UK countries of any items previously ordered on this website. Where information differs, this section supersedes that given above.

What is the returns policy for international orders?

If your order is faulty or not as described, please contact [email protected] or call +44 (0)1273 492 287 (Monday–Friday 9am–5pm UK time). We will then decide whether we need the item to be returned to us or if photographic evidence will suffice.

Refunds will be in sterling, and may therefore not equate exactly to the amount you originally paid, due to fluctuating exchange rates.

How do I return an item?

Please note that you are liable for the cost of returning any item to the UK. Follow the instructions on our delivery note and return the item to us at Peter Christian, 29 Star Estate, Partridge Green, West Sussex, RH13 8RA, United Kingdom. Please return unwanted items within 30 days of purchase.

Whatever your reason for returning goods, please ensure that you obtain proof of postage from your post office and use a tracked delivery service.

Returning items from outside the EU

When returning items from non-EU countries please be sure to state 'Returns Department' prominently at the top of the address and declare the goods as 'returns' to the couriers/postal service. This is to avoid your return being delayed by UK Customs, allowing us to process it more promptly.

If you fail to do this then your parcel may be held by UK Customs for processing which can take up to 28 days to complete. This will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and must be paid before customs will release the parcel to us. This is a non-refundable charge.

When will I receive a refund?

It can take up to 7 days from the day we receive the item to process your refund. Refunded cheques may take a little longer.

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